Because every order is printed to your artwork, we don't do no-questions-asked returns. But we do stand behind what we print.
When we reprint on our dime
- The print is off-colour from the proof you approved.
- The print is mis-cut, mis-aligned or clearly defective.
- You received the wrong quantity, size or product.
- Damage in transit that we can show is our fault.
Report within 48 hours of delivery, with photos, on WhatsApp or email. We'll reprint or refund at our discretion — whichever gets you back on your feet fastest.
What we don't reprint
- Artwork mistakes you approved on the proof (typos, wrong colour codes).
- Size / fit preferences on apparel where the size you ordered was delivered correctly.
- Buyer's remorse after production has started.
Cancellations
You can cancel any time before you approve the proof — full refund via Paystack, minus the payment processor's fee. Once you approve, we're already ordering materials, so cancellations from that point on are case-by-case.
Refund timeline
Approved refunds go back to the card or bank account you paid from, via Paystack, within 5–10 working days.
To claim
The fastest way is WhatsApp with photos of the issue: message us. Or email hello@printeon.co with your order number.